Return & Refund Policy
Your satisfaction matters to us. Please read our policy before returning any product.
Eligible for return:
- Damaged or defective products
- Wrong item delivered
- Expired products
Return window: Contact us within 3 days of delivery with your order number and clear photos.
Not eligible (hygiene and safety reasons):
- Opened, used or tested makeup and skincare products
- Products without original packaging or seal
- Items bought during final sale (unless damaged)
How to return:
- Email or WhatsApp us at [contact details] with your order number and photos.
- We review your request within 24 to 48 hours.
- Once approved, we arrange pickup or give return instructions.
Refunds: Approved refunds are processed within 5 to 7 working days to your original payment method. For Cash on Delivery orders, we refund by bank transfer or store credit.
Arabic:
سياسة الاسترجاع والاسترداد
نقبل الاسترجاع للمنتجات التالفة أو الخاطئة أو منتهية الصلاحية خلال 3 أيام من الاستلام. لا يمكن إرجاع المنتجات المفتوحة أو المستخدمة لأسباب تتعلق بالنظافة والسلامة. يتم الاسترداد خلال 5 إلى 7 أيام عمل بعد الموافقة.